Refund policy
Unwanted Products (refunds and exchanges)
In general, you can return an unwanted product to us provided:
o it is undamaged and unused, with the original labels and/or stickers still attached
o it's done within 7 days from your purchase
STEPS TO FOLLOW:
Email within 7 days. After 7 days you can only return a product if it is defective within 3 months from delivery to or collection by you.
You now have 3 options to get the item back to us.
A. Deliver to Unison in Mount Edgecombe
B. You can courier or send it back to us on your own cost.
C We can arrange a courier to collect your goods. For refunds the cost will be deducted.
We reserve the right to inspect the product to validate your return. Once we have done so we will refund you with the purchase price of the product within 7 days of the return. We are entitled to refuse a return if the unwanted product is returned damaged or not in a re-saleable condition.
Not what you ordered?
If we accidentally deliver the wrong product to you or if the product is not as described on the Website, please notify us and we will collect the product from you at no charge. Once we have inspected the product and validated your return, we will, at your choice, deliver the correct product to you as soon as possible (if the correct product is available); or credit your account with the purchase price of the product within 7 days of the return (or refund you if that is your preference).
Products damaged on delivery
Should a product be damaged at the time of delivery / collection, please notify us.
We will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will, at your choice, repair / replace the product as soon as possible (if such repair / replacement is possible) or credit your account with the purchase price of the product (or refund you if that is your preference). Credits and refunds are normally handled within 8 days of logging the return (bear in mind that refunds can take 1-4 working days to reflect in your account). Repairs and replacements could take longer, depending on parts / replacement availability.
Defective products
We do our best to ensure that the products we deliver to you are of a high quality and without defects.
What is a defect? A defect is a material imperfection in the manufacture of a product or any characteristic of a product, which makes the product less acceptable than one would reasonably be entitled to expect in the circumstances.
The following will NOT be regarded as defects and will not entitle you to a return under this section 4:
- faults resulting from normal wear and tear;
- damage arising from negligence, user abuse or incorrect usage of the product;
- damage arising from a failure to adequately care for the product;
- damage arising from unauthorised alterations to the product; and
- where the specifications of a product, although accurately described on the Website and generally fit for its intended purpose, do not suit you